Below are the most common errors we have seen during the payment process.
Pay Safe Error
PaySafe is the name of FrontFundr's payment merchant.
This error may show up when attempting to use your Direct Deposit (Debit).
Our payment merchant will not accept payments higher than $50K, and will reject payments that exceed that threshold.
Alternatively, if you are using 'Direct Debit' there is no limit on our end, however, if your bank account has a maximum spending limit per day and your payment exceeds that amount, you will receive this error.
Solution: Utilize the Wire Transfer payment method.
Credit Card Number keeps Disappearing
This may show up when attempting to use your Credit Card.
Our payment merchant will not accept payments higher than $50K, and will reject payments that exceed that threshold.
Solution: Utilize the Wire Transfer payment method.
Card was Declined
This could happen for various reasons, however, the most common are insufficient funds on the card, the amount exceeds your daily purchase limit, or the card details were input incorrectly.
This may happen immediately, or a few days after you make your payment.
Solution: Review the card details to ensure accuracy, check your cards limits per day, or utilize any of the other payment methods, such as e-transfer.
E-Transfer
Password not Requested
If you paid via e-transfer and the password was not requested and the funds were auto-deposited, do not worry! FrontFundr only provides a password to use in the event that your bank does not allow for your funds to be auto deposited. This is common for those living in Quebec.
Payment doesn't reflect on FrontFundr/website
As e-transfer is an off the platform payment option, it can take 1-2 business days for your payment to be reflected on FrontFundr. If you received confirmation that the funds were auto-deposited, it means they were received and our team will be updating your payment shortly.
Solution: Please wait 1-2 business days for the payment to be accurately reflected. If it has not been updated by the 3 business day, there may have been an issue with the name not matching our records. Please contact support@frontfundr.com.